Job Posting

Project Manager


Job Description:

Eastern cdrg+REDTEAM of Ottawa has an immediate opening for a Project Manager in our Ottawa office.

The cdrg+REDTEAM is Canada’s leading property restoration network, in terms of property restorers (1750+), average years in business (20.5), service locations (150+), combined sales (250 000 000) annually. It was established in 2004 as the first truly national disaster restoration elite network by restorers for restorers to offer customers coast to coast reach and an efficient property mitigation experience.

Position Summary: The Project Manager is responsible for developing a definition of a project, in conjunction with the Property Owner, Adjuster, or Insurance Company. The Project Manager ensures that the project is delivered on time and to the required quality standard within agreed specifications. Focus is on scoping and estimating the work required to restore properties to their pre loss condition..

· Initiates initial customer contact and first customer visit.
· Interacts with clients to develop applicable solutions that will respond to their situation and needs
· Educates the client on the process of repair , the timing of service delivery and realistic expectations from Eastern cdrg+REDTEAM in the process
· Prepares accurate quotations through job costing and estimation, ensuring target margins are met.
· Manages all aspects of water claims i.e. mitigation, equipment selection, equipment staging, psychrometrics and reports.
· Delivers exceptional customer service to insurance stakeholders, homeowners, and property managers.
· Ensures that the Emergency Estimate Timeline and Rebuild Emergency Timeline
· Builds, leads and deploys the best quality team to achieve the objectives of our corporate strategic plan.

· Develops a performance management process with all employees having regular feedback and specific development plans.
· Focuses his team’s efforts to teach, improve, and practice mitigation techniques.
· Promotes a culture of ‘employer of choice’ to attract, retain and motivate the best quality team
· Monitors customer satisfaction throughout the Emergency Phase
· Ensure project requirements are being fulfilled and deadlines and milestones are achieved
· Inspect progress and work quality throughout the Emergency Phase
· Develop and maintain strong relationships and act as a prime liaison with policy holders and adjustors
· Resolve disputes and complaints, where possible
· Generates new leads through relationships with adjusters and property managers


Education and Experience:
· University degree or college diploma in business, engineering, or construction management preferred Minimum 2 years experience in the restoration/emergency industry
· Formal training in a related field
· Water Remediation Technician (WRT) certification
· Fire and Smoke Restoration Technician certification (FSRT)
· Odor Control Technician certification (OCT)
· Proficiency with biological Technology
· Certification in mould remediation an asset but will train
Skills & Knowledge
· Detailed understanding of reconstruction practices for property that has suffered water, wind, mould, fire and vandalism damages
· Knowledge of building codes and electrical, or plumbing, or mechanical and related codes
· Knowledge of the laws and ordinances regulating building construction
· Strong interpersonal and communication skills, both written and oral

  • Proficiency in MS Office Skills (Excel, Word and Outlook).
  • Experience XactAnalysis is a definite asset.

Other Qualifications
· Excellent leadership and entrepreneurial skills.
· Analytical, detail oriented, hands on, and a team player.
· Customer service orientation with the ability to deal with customers under stressful situations.
· Skilled at management of multiple projects, opportunity analysis and decision-making.

Please forward resume to  

About Eastern cdrg+REDTEAM

Eastern cdrg+REDTEAM has been serving the Ottawa and surrounding area for over 30 years with damage restoration services, ranging from fire, water and mould damage to oil remediations. We offer certified, trained experts - and peace of mind that your home will be restored and you can get back to your life as quickly as possible.

Job Posting

Posted by simonfrigon on September 25, 2012