Emergency Claims: 1.866.736.9222

What Should I Do in the Event of a Claim?

  • Remain calm.
  • Ensure that all persons involved are safe.
  • Call emergency services, if required.
  • Ensure that your property is safe. This point cannot be stressed enough! It is your property and therefore your responsibility.
  • Call CDRG promptly to alleviate any problems concerning claim.


When I need the services of a restoration company, who do I call?
Please call us first at 1-866-736-9222 to minimize damage.

Are CDRG’s certified members approved?
Yes! CDRG certified members are insurance approved restoration companies.

What happens to the non-restorable items?
Your local certified CDRG member company can list all items that are damaged beyond restoration and supply this list to you and your adjuster. In certain special cases this may change; however, your adjuster will be able to let you know if this is the case. Once this is completed and approved we will ask for permission to dispose of the items. Prior to disposing of these items we will require you to sign an authorization form. Any perishable items, such as food items, are listed and disposed of immediately.

How do I know what items were removed from my home?
All items being removed are listed on an Inventory Control Sheet.

Will there be changes to the schedule/timeline?
It is normal for the project schedule to adjust slightly as the job progresses. There are often unforeseen challenges or changes that arise during the repairs that will affect the speed and dates of completion.

Who authorizes repairs?
You as the property owner authorize repairs and we will furnish you with an authorization form to complete prior to initiating any work.